Return Conditions

At Yıldız Gömlek, we prioritize customer satisfaction. Therefore, if you are not satisfied with our products, we offer the following return and exchange conditions:

Free Returns: You can return the products you purchased within 15 days from the date of delivery without providing any reason. To initiate the return process, the products must be unused, with tags intact, and in their original packaging.

Non-Customer Related Issues: If there are any issues with the products caused by shipping or Yıldız Gömlek (wrong product sent, defective product, etc.), these issues will be compensated by our company. In such cases, return shipping costs will be covered by us.

Return Shipping Costs: For returns caused by the customer, the shipping costs are the responsibility of the customer. To start the return process, you need to contact our customer service and fill out the return form.

Exchange Conditions

Exchange Period: If you wish to exchange the products you purchased, you can do so within 1 month from the date of delivery. The products to be exchanged must be unused, with tags intact, and in their original packaging.

Shipping Costs: In exchange transactions, shipping costs are the responsibility of the customer. You can initiate your exchange request by contacting our customer service.

Return and Exchange Process

Notify your return or exchange request to our customer service via [email address] or [phone number].

Fill out the return/exchange form that will be directed to you by our customer service.

Deliver the products to be returned/exchanged to the shipping company with the original packaging and invoice.

Once your return process is approved, your payment will be refunded or your exchange product will be sent to you.

Customer satisfaction is very important to us. If you have any issues or questions, please do not hesitate to contact our customer service.

Return Policy Summary

Free Returns Within 15 Days: Non-customer related issues will be compensated by Yıldız Gömlek. Return shipping costs are the responsibility of the customer.

Exchange Period: Can be done within 1 month. Shipping costs are the responsibility of the customer.

Return and Exchange Process: You can initiate the necessary procedures by contacting our customer service.

If you have any questions or need assistance, please contact our customer service. We are happy to assist you.

Yıldız Gömlek